http://www.caltrasoaps.co.uk (referred to as the “Website”) is owned by Caltra Soaps Ltd
By placing an order on this website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance.
2. PLACING AN ORDER
– Add the products you want on our website to your basket
– Once you have added all items you would like to purchase, proceed to checkout
– You must provide accurate billing, shipping, email addresses and all other required details. If your shipping address is incorrect, you and you alone will be held entirely responsible. No refunds or redeliveries can be made in the event that an incorrect shipping address is provided.
– Review the order before you complete the purchase
– Submit your order and you will receive a confirmation via the email address you provided at checkout.
3. ORDER ACCEPTANCE AND CANCELLATIONS
All orders submitted by you are subject to acceptance by Caltra Soaps Lt.d.. We may choose not to accept your order at our own discretion.
Examples of when we may not accept your order are as follows:
If Products are shown on the Website but are not available;
If we are unable to obtain authorisation of your payment;
Suspected fraudulent activities.
Because we start to process your order as soon as it is submitted, it is not possible to cancel your order.
All orders made on the Caltra Soaps website are dispatched from Stockport, UK to the shipping address you provide at the checkout stage, orders are delivered on business days; excluding bank holidays and national holidays.
You must provide billing, shipping, email addresses and all other required details accurately. If your shipping address is incorrect, you and you alone will be held entirely responsible. No refunds or redeliveries can be made in the event that an incorrect shipping address is provided.
We aim to despatch orders on the same day (not including weekends or public holidays), when the order is placed by 3pm.
Our products are delivered using Royal Mail and should be delivered within 1/3 working days when orders are placed before 3pm (Monday – Friday). This may be longer during bank holidays and exceptional circumstances such as COVID19.
We offer exchanges within 10 days of purchase if you have received an incorrect or damaged product. Strictly no refunds or exchanges are offered on any non-faulty items, due to hygiene and health and safety reasons.
If you require a refund or exchange because the product(s) is not what you ordered or is otherwise damaged, please let us know by visiting our Contact Us page and sending us a message. Please provide your order number in order to ensure prompt resolution.
Exchanges are usually processed within 7 business days. Please allow up to 3 weeks for your exchange items to be delivered back to your shipping address.
Refunds are usually processed within 7 business days. Please allow up to 3 weeks for your refund to reach your bank account.
If you require a refund because the product(s) is not what you ordered or is otherwise damaged, we will refund you the price paid for the goods by you, including the standard delivery charge (we will not refund any additional cost paid for premium delivery).
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
If you have received an incomplete order you must contact us immediately with photographic evidence showing how the parcel arrived, along with the items and the invoice included inside the package. We will not be able to resolve such complaints without the necessary supporting evidence.
6. CUSTOMER CORRESPONDENCE
We aim to answer all emails within 72 hours. However, this may take longer during busy periods.
Amendments to Terms and Conditions
We reserve the right to make changes to these Terms and Conditions at any time.
The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.
